Shipping & Refunds
PREMIUM SERVICE • CUSTOMER SATISFACTION
Shipping Zones & Rates
Delivery fees have to be paid in all situations.
Zone 1
50 Egyptian Pounds
Cairo, Giza
Zone 2
55 Egyptian Pounds
New Cairo, Rehab, October, Shorouk, Madinaty, Obour
Zone 3
65 Egyptian Pounds
Alexandria
Zone 4
75 Egyptian Pounds
Port Said, Ismailia, Suez
Zone 5
75 Egyptian Pounds
Sharkia, Gharbia, Qalyoubia, Monufia, Damietta, Kafr El Sheikh
Zone 6
85 Egyptian Pounds
Assiut, Beni Suef, Fayoum, Minya, Sohag
Zone 7
85 Egyptian Pounds
Marsa Matrouh
Zone 8
95 Egyptian Pounds
Qena, Luxor, Aswan
Zone 9
135 Egyptian Pounds
Hurghada, Marsa Alam, Safaga, New Valley
Zone 10
180 Egyptian Pounds
Sharm El Sheikh, Dahab, Rafah, Arish
Try Before You Buy
- We want you to be happy with your purchase! If the item doesn't fit or is not suitable, you can return it with the courier on the spot.
- The courier will wait 5 to 10 minutes for you to try on the item.
- If you decide to return it, simply hand it back to the courier immediately.
- You will only be required to pay the shipping fee.
- Returns or exchanges are not accepted after the courier leaves.
- Please make sure to check your order carefully upon delivery.
Return & Exchange Policy
- Returns or exchanges are only accepted at the time of delivery with the courier present.
- You must try the item immediately when the courier arrives.
- The courier will wait a maximum of 5-10 minutes for you to make your decision.
- If you choose to return the item, you will still need to pay the shipping fee.
Important Notes
- All delivery rates are subject to change based on distance and location accessibility.
- For remote areas, additional fees may apply.
- Please make sure to provide accurate contact information to ensure smooth delivery.
- The courier will call you before delivery, so please be ready to receive your order.
Customer Service:
- Our customer service team is available to assist you with any shipping or return related questions.
- For any inquiries about your order, please have your order number ready when contacting us.
- We are committed to ensuring your shopping experience is smooth and satisfactory.